Privacy Policy
Effective Date: February 11, 2026
Alloy ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services at https://workwithalloy.com.
1. Information We Collect
When you use our website or book services, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Service address
- Booking details (home size, frequency, add-ons, etc.)
Payment Information
Payment information is processed securely through Stripe. Alloy does not store full credit card numbers on our servers.
Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process service bookings
- Schedule and manage appointments
- Send booking confirmations and reminders
- Provide customer support
- Process payments
- Improve our website and services
- Prevent fraud or abuse
3. SMS Communications
If you provide your phone number and consent to receive text messages, we may send you SMS messages related to:
- Booking confirmations
- Appointment reminders
- Service updates
- Customer support responses
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP.
We do not sell, rent, or share SMS consent or phone numbers with third parties for marketing purposes.
SMS consent is not shared with third parties for marketing purposes.
4. How We Share Information
We may share information only with trusted service providers necessary to operate our business, including:
- Stripe (payment processing)
- Twilio (SMS delivery)
- Supabase (secure data storage)
- Hosting providers
These providers are contractually obligated to protect your information.
We do not sell personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain customer information as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
7. Cookies
We may use cookies and similar technologies to improve website functionality and analyze site usage.
You may adjust your browser settings to refuse cookies.
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request corrections
- Request deletion
To exercise these rights, contact us at: support@workwithalloy.com
9. Children's Privacy
Our services are not directed to individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, contact:
Alloy